Term and Conditions

Welcome to Andisies Zone! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing www.andisieszone.com (“Site”) and making purchases, you agree to comply with these Terms. Please read them carefully.

1. User Obligations and Responsibilities

1.1 Account Registration

To place orders, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password
• Promptly update any information changes
• Be responsible for all activities under your account

1.2 Prohibited Conduct

You may not:

• Use our Site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the Site’s operation
• Misrepresent your professional credentials if purchasing equipment requiring specialized knowledge (e.g., anesthesia equipment)

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, we do not warrant that descriptions are error-free. Professional equipment may have specific usage requirements – please verify suitability before purchase.

2.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Anesthesia Equipment
• Dentistry Equipment
• Veterinary Tables
• Grooming Tables
• Any used or installed items

3. Orders and Payment

3.1 Order Process

Your order represents an offer to purchase. We reserve the right to refuse orders for any reason.

3.2 Pricing

Prices are in USD and exclude applicable taxes, duties, and shipping unless stated otherwise.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive confirmation with tracking information upon shipment.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

4.2 International Orders

We ship worldwide except certain Asian and remote regions. International customers are responsible for:

• Customs fees and import duties
• Compliance with local regulations regarding professional equipment
• Marking returns as “Returned Goods” to avoid customs charges

5. Returns and Refunds

5.1 Return Policy

To be eligible:

• Items must be unused, in original packaging
• Returns must be initiated within 15 days of receipt
• Proof of purchase required

5.2 Return Process

1. Request Return Merchandise Authorization (RMA) by emailing [email protected]
2. Package items securely with RMA number visible
3. Ship to: Andisies Zone Returns Department, 4383 Chipmunk Lane, Portland, US 04101

5.3 Refunds

Refunds are issued to the original payment method within 5-7 business days after return processing. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this Site (logos, text, graphics) is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our branding without express written consent
• Reverse engineer any products purchased

7. Liability Limitations

7.1 Product Use

Professional equipment requires proper training. We are not liable for:

• Improper use of veterinary or grooming equipment
• Damages from incorrect installation or operation
• Consequences of using equipment beyond intended purpose

7.2 Website Use

We are not liable for:

• Temporary unavailability of the Site
• Any indirect, incidental, or consequential damages
• Errors or omissions in product information

8. General Provisions

8.1 Governing Law

These Terms are governed by the laws of the State of Oregon, USA.

8.2 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these Terms:

Andisies Zone
4383 Chipmunk Lane
Portland, US 04101
Email: [email protected]
Phone: +1 (503) XXX-XXXX