At Andisies Zone, we are committed to providing professional-grade pet care equipment to veterinarians, groomers, and animal care specialists worldwide. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (DHL or FedEx):
– Shipping fee: $12.95
– Delivery time: 10-15 business days after shipment
Free Shipping (EMS):
– Available for orders over $50
– Delivery time: 15-25 business days after shipment
International Shipping
We ship worldwide (excluding certain Asian and remote regions). International customers are responsible for any customs fees or import duties. Please mark packages as “Returned Goods” if sending back to avoid additional customs charges.
Returns & Exchanges Policy
Eligibility
To be eligible for a return or exchange:
- Items must be unused, in original packaging, and in the same condition as received
- Returns must be initiated within 15 days of receiving your order
- Proof of purchase is required
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Anesthesia Equipment
- Dentistry Equipment
- Veterinary Tables
- Grooming Tables
- Any item that has been used or installed
Return & Exchange Process
Step 1: Request Authorization
Before returning any item, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Include the following information in your email:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Andisies Zone Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name(s) and Quantity]
Reason for return: [Brief explanation]
Please provide instructions for returning the item(s).
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 2: Package Your Return
Once your RMA is approved:
- Securely package the item(s) in the original packaging
- Include all accessories, manuals, and documentation
- Write the RMA number clearly on the outside of the package
Step 3: Ship Your Return
Ship your return to:
Returns Department
4383 Chipmunk Lane
Portland, US 04101
We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.
Step 4: Processing Your Return
Once we receive and inspect your return:
- For exchanges: We will ship your replacement item within 3-5 business days
- For refunds: We will process your refund within 5-7 business days
Refund Information
Refunds will be issued to the original payment method:
- Credit/Debit Card: 5-7 business days after processing
- PayPal: 3-5 business days after processing
Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product).
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected] with photos of the damage
- We will arrange for a replacement or refund
- In most cases, we will provide a prepaid return label for damaged items
Need Assistance?
Our customer service team is happy to assist with any questions about our shipping or returns policy. Contact us at:
- Email: [email protected]
- Phone: +1 (503) XXX-XXXX
- Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST
Thank you for choosing Andisies Zone for your professional pet care equipment needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.