At Andisies Zone, we take pride in providing professional-grade pet care equipment to veterinarians, groomers, and animal care specialists worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Items must be unused, in original packaging, and in the same condition as received
  • Returns must be initiated within 15 days of receiving your order
  • Proof of purchase is required

Please note: For health and safety reasons, the following items cannot be returned or exchanged:

  • Anesthesia Equipment
  • Dentistry Equipment
  • Veterinary Tables
  • Grooming Tables
  • Any item that has been used or installed

Return & Exchange Process

Step 1: Request Authorization

Before returning any item, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Include the following information in your email:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Andisies Zone Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name(s) and Quantity]
Reason for return: [Brief explanation]

Please provide instructions for returning the item(s).

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Return

Once your RMA is approved:

  • Securely package the item(s) in the original packaging
  • Include all accessories, manuals, and documentation
  • Write the RMA number clearly on the outside of the package

Step 3: Ship Your Return

Ship your return to:

Andisies Zone
Returns Department
4383 Chipmunk Lane
Portland, US 04101

We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.

Step 4: Processing Your Return

Once we receive and inspect your return:

  • For exchanges: We will ship your replacement item within 3-5 business days
  • For refunds: We will process your refund within 5-7 business days

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Card: 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product).

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We will arrange for a replacement or refund
  3. In most cases, we will provide a prepaid return label for damaged items

International Returns

For international customers (excluding certain Asian and remote regions):

  • All customs fees and return shipping costs are the customer’s responsibility
  • We cannot refund original shipping costs for international orders
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our customer service team is happy to assist with any questions about our returns and exchanges policy. Contact us at:

Email: [email protected]
Phone: +1 (503) XXX-XXXX
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Thank you for choosing Andisies Zone for your professional pet care equipment needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.