Welcome to Andisies Zone’s FAQ section. We’ve compiled answers to the most common questions about our professional pet care equipment, shipping, and services. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Andisies Zone

Who is Andisies Zone?
Andisies Zone is a professional supplier of high-quality pet care equipment for veterinary clinics, groomers, pet transporters, and animal care facilities worldwide. We specialize in durable, professional-grade products that meet the demanding needs of pet care professionals.
What types of products do you offer?
Our product range includes:
  • Veterinary equipment (tables, anesthesia machines, dentistry tools)
  • Grooming equipment (tables, dryers, accessories)
  • Transport solutions (heavy-duty crates, airline pet crates, vehicle crates)
  • Specialty pet housing (aviaries, bird cages, furniture crates)
  • And other professional pet care essentials

Product Questions

Are your products suitable for professional use?
Absolutely. All our products are selected specifically for professional use in veterinary clinics, grooming salons, and animal care facilities. We focus on durability, functionality, and professional-grade quality.
How do I choose the right crate size for my needs?
Our product descriptions include detailed sizing information. For vehicle crates, please check your vehicle dimensions. For animal crates, measure your pet’s length and height while standing normally. If you need assistance, our customer service team can help you select the appropriate size.
Do you offer warranties on your equipment?
Most of our professional equipment comes with manufacturer warranties. Please check individual product pages for specific warranty information. We stand behind the quality of all our products.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Can I create an account to track my orders?
Yes! We recommend creating an account for easier order tracking and faster checkout on future purchases. Your account will show your order history and current order status.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to reset your password securely.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, excluding some remote areas in Asia. During checkout, you can enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We typically process and ship orders within 1-2 business days. You’ll receive a tracking number once your order ships.
Can I track my order?
Yes! All orders include tracking. We’ll email you tracking information as soon as your package ships. You can monitor your shipment every step of the way.

Returns & Exchanges

What is your return policy?
You may return most items within 15 days of delivery. Items must be in original condition with all packaging. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we typically process refunds within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.

Customer Service

How can I contact customer service?
Our Portland-based team is happy to help! Email us at [email protected] with any questions or concerns.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm PST. We strive to respond to all emails within 24 business hours.
Do you offer bulk discounts for professional facilities?
Yes! We offer special pricing for veterinary clinics, grooming salons, and other professional facilities placing large orders. Please contact us directly at [email protected] to discuss your needs.

Still have questions? Don’t hesitate to reach out to our friendly customer service team. We’re here to help you get the professional pet care equipment you need, delivered safely and efficiently.

Andisies Zone
4383 Chipmunk Lane, Portland, US 04101
Email: [email protected]